Hotel Accommodation Contract General Terms and Conditions

SCOPE

1.1  These General Terms and Conditions apply to contracts for renting hotel rooms for accommodation, other services rendered for the Client in this context and supplies by the Hotel (hotel accommodation contract). “Hotel Accommodation Contract” includes and replaces the following terms: lodging, guest accommodation, hotel and hotel room contract.

1.2  The Hotel's previous approval in writing is required for sub-renting hotel rooms and using them for purposes other than accommodation, whereby sec. 540 para. 1 sent. 2 of the German Civil Code (BGB [Bürgerliches Gesetzbuch]) is hereby waived, unless the Client is no consumer.

1.3  The Client’s general terms and conditions only apply if this was previously expressly agreed upon.

2  CONTRACT CONCLUSION/PARTNERS, LIMITATIONS

2.1  The Hotel and the Client are contract partners. The Contract is concluded upon the Hotel accepting the Client’s application and the Hotel may confirm bookings in text form.

2.2  Claims against the Hotel generally becoming time-barred one year from the legal beginning of the limitation period. Depending on the time of notification, claims for damages become time-barred after five years, unless based on injuries to life, limb, health or freedom which become time-barred after ten years, independent of the time of notification. Limitation period reductions do not apply to claims based on the Hotel’s intentional or grossly negligent violations of duties.

3  SERVICES, PRICES, PAYMENT, OFFSETTING

3.1  The Hotel must hold the rooms which the Client booked ready and render contractual services.

3.2  The Client must pay the contractual/valid prices for the provided hotel room and any services which they use. This also applies to third-party services which the Client booked directly or via the Hotel and for which the Hotel makes advance payments.

3.3  Contractual prices include taxes and local charges applicable at the time of contract conclusion. They do not include local charges which the Client, based on municipal law, must pay themselves, such as visitor's taxes.
Prices will be adjusted following contract conclusion if statutory value-added tax rates change or if local charges on the services are introduced, changed or abolished. This applies to contracts with consumers only if the period between contract conclusion and fulfilment is more than four months.

3.4  The Hotel may subject their approval of subsequent reductions of the number of hotel rooms, Hotel services or the term of the Client’s stay to increases in the price for the rooms and/or for other Hotel services.

3.5  Hotel invoices showing no due date must be fully paid within ten days from receiving the invoice. The Hotel may request the Client at any time to immediately effect any outstanding payments. In the event of arrears, the Hotel may request legal default interest of currently 8% and/or, for legal transactions with consumers, of 5% above the base lending rate; the Hotel may also produce evidence showing additional damage.

3.6  Upon contract conclusion, the Hotel may request reasonable advance payments or collaterals from the Client, such as credit card guarantees. The amount and time of advance payments may be contractually agreed upon in text form. With advance payments or collaterals for holiday packages, legal provisions shall not be affected.

3.7  In legitimate cases, such as the Client being in arrears or the scope being extended, the Hotel may, also after contract conclusion until the beginning of the stay, request advance payments or collaterals in terms of para.

3.6 or increase any contractual advance payments or collaterals up to the full contract price.

3.8  Also, the Hotel may, at the beginning and during the Client’s stay, request reasonable advance payments or collaterals in terms of para. 3.6 for existing and future contractual claims, unless they have already been made or provided in terms of para. 3.6 and/or 3.7 above.

3.9  The Client has a right to offset the Hotel’s claims only against their undisputed or legally effective claims.

4  WITHDRAWAL BY THE CLIENT (CANCELLATION)/NON-UTILISATION OF HOTEL SERVICES (NO-SHOW)

4.1  The Client may withdraw from the contract with the Hotel only if the contract expressly provides for such right, if a statutory right to withdrawal applies or if the Hotel expressly agrees to contract cancellation. A withdrawal right agreement and a possible contract cancellation approval must be made in text form.

4.2  If the Hotel and the Client agreed upon a deadline for free withdrawal from the contract, the Client may withdraw until that moment without establishing any payment/compensation claims for the Hotel. The Client’s right to withdrawal lapses if they fail to exercise this right during the contractual deadline.

4.3  If no right to withdrawal was agreed upon or if this has already lapsed, if no statutory withdrawal right exists and if the Hotel rejects contract cancellation, the Hotel continues to have a claim for the contractual price despite the Client not using the services. However, the Hotel must reduce payments by income from otherwise renting the rooms and by saved expenses. If the rooms are not rented to other guests, the Hotel may deduct lump-sum saved expenses. In this case, the Client must pay at least 90% of the contractual price for overnight stays, including or excluding breakfast costs, and for holiday packages including third-party services, 70% for half-board contracts and 60% for full-board contracts. The Customer may produce evidence showing that the above claim was established not at all or not to the requested amount.

5  WITHDRAWAL BY THE HOTEL

5.1  If it was agreed that the Client may freely withdraw from the contract within a given period, the Hotel may, during that period, withdraw from the contract if they receive room bookings from other guests and if the Client, following a query from the Hotel with a reasonable period, fails to waive their right to withdrawal.

5.2  If the Client fails to provide advance payments or collateral agreed or requested in terms of para. 3.6 and/or 3.7 after a reasonable grace period granted by the Hotel, the Hotel may also withdraw from the contract.

5.3  The Hotel may withdraw from the contract for legitimate reasons particularly in the following cases:
-  force majeure events or other circumstances beyond the Hotel’s control making contract fulfilment impossible;
-  rooms being booked by culpably providing misleading or false information or by concealing significant facts, such as the Client's identity, credit standing of the purpose of the stay;
-  the Hotel having reason to believe that the use of the services impacts on smooth business operations, the safety and the Hotel’s reputation without this being within the Hotel’s control;
-  the purpose and/or the reason of the stay being illegal; or
-  a violation of para. 1.2 above.

5.4  Legitimate contract withdrawal by the Hotel does not establish any claims for damages for the Client.

6  ROOM PROVISION AND RETURN

6.1  The Client acquires no claim for the provision of certain rooms, unless this was expressly agreed.

6.2 Booked rooms will be provided to the Client from 3.00 p.m. at the day of arrival; they have no claim for earlier provision.

6.3  At the relevant day of departure, rooms must be vacated by 11.00 a.m. at that latest. After that, the Hotel may request a surcharge for delayed vacation amounting to 50% of the full lodging price (daily rate) if the room is vacated by 3.00 p.m. and to 90% if the room is vacated after 3.00 p.m. This does not establish any contractual claims for the Client and they have the right to produce evidence showing that the Hotel has no claim for usage fees or that such claim is much lower.

7  LIABILITY OF THE HOTEL

7.1  The Hotel is liable only for damage within their control resulting from injuries to life, limb or health. Also, the Hotel is liable for other damage based on intentional or grossly negligent violations of the Hotel’s duties and/or such violations of the Hotel’s duties typical of such contracts. Violations of the Hotel’s representatives or vicarious agents are deemed violations of the Hotel. Unless otherwise provided under sec. 7, any other claims for damages are excluded. In the case of Hotel services disruptions or defects, the Hotel will take efforts to remove them once this comes to the Hotel’s attention or once the Client notifies it thereof. The Client must reasonably cooperate to remove disruptions and to minimise damage resulting from this.

7.2  The Hotel’s liability for objects which the Client brought along is subject to valid legal provisions and the Hotel recommends to use the hotel/room safe. If the Client intends to store money, securities and precious objects with a value of more than EUR 800.00 or any other objects with a value of more than EUR 3,500.00, a separate storage contract with the Hotel is required.

7.3  To the extent the Client is provided with a parking space at the Hotel garage/car park, also against payment, this does not establish a storage contract with the Hotel. If vehicles parked/shunted at the Hotel property are stolen or damaged, the Hotel is liable only in terms of para. 7.1 sent. 1 through 4 above.

7.4  The Hotel will perform wake-up calls with utmost care.
Messages, letters and goods deliveries for the Client will be treated with diligence. The Hotel delivers, stores and – upon request – forwards them against payment, whereby the Hotel is liable only in terms of para. 7.1 sent. 1 through 4 above.

8  FINAL PROVISIONS

8.1  Amendments of and supplements to the contract, contract acceptance and these General Terms and Conditions must be made in text form; unilateral amendments and supplements by the Client are invalid.

8.2  The place of fulfilment, payment and jurisdiction – also for cheque and draft disputes – concerning commercial transactions is Waldhotel Stuttgart GmbH, Guts-Muths-Weg 18, 70597 Stuttgart-Degerloch. Should the Client fulfil the requirements of sec. 38 para. 2 of the German Code of Civil Procedure (ZPO [Zivilprozessordnung]) and have no venue in Germany, Waldhotel Stuttgart GmbH, Guts-Muths-Weg 18, 70597 Stuttgart-Degerloch is the venue.

8.3  German law applies; the CISG and international private law provisions are hereby excluded.

8.4  If individual provisions of these General Terms and Conditions are or become ineffective, this does not affect the validity of the remaining provisions; the legal provisions apply to any other matter.

Last update: July 2017

Hotel Accommodation Contract General Terms and Conditions

Hotel Accommodation Contract General Terms and Conditions

General Terms and Conditions for Events

1  SCOPE

1.1 These General Terms and Conditions apply to the rental of conference, banquet and event rooms at the Hotel for events such as banquets, seminars, conferences, expositions and presentations and to any other Hotel services and supplies for the Client in this context.

1.2 The Hotel's previous approval in writing is required for sub-renting hotel rooms, spaces or glass cabinets and for invitations to job interviews, selling or similar events , whereby sec. 540 para. 1 sent. 2 of the German Civil Code (BGB [Bürgerliches Gesetzbuch]) is hereby waived, unless the Client is no consumer.

1.3 The Client’s general terms and conditions only apply if this was previously agreed upon in text form.

2  CONTRACT CONCLUSION/PARTNERS, LIABILITY, LIMITATIONS

2.1 The Contract is concluded by the Hotel accepting the Client’s application; the Hotel and the Client are contract partners. The Hotel may confirm bookings in text form.

2.2 If the client/orderer is not the event organiser and/or if the event organiser employs commercial agents or third-party organisers, the event organiser and the Client are jointly and severally liable for any contractual duties if the event organiser submits a declaration to the Hotel.

2.3 The Hotel is liable for their contractual duties. The Client has no claims for damages; however, this excludes damage resulting from injuries to life, limb or health if the Hotel is responsible for such violation of duties, any other damage based on the Hotel’s intentional or grossly negligent violation of duties and any damage based on intentional or grossly negligent violations of the Hotel’s duties typical of such contract. Violations of the Hotel’s representatives or vicarious agents are deemed violations of the Hotel. In the case of Hotel services disruptions or defects, the Hotel will take efforts to remove them once this comes to the Hotel’s attention or once the Client notifies it thereof. The Client must reasonably cooperate to remove disruptions and to minimise damage resulting from this. Apart from that, the Client must timely notify the Hotel of the possibility that extraordinarily large damage is caused.

2.4 Claims against the Hotel generally becoming time-barred one year from the legal beginning of the limitation period. Irrespective of the time of notification, claims for damages become time-barred after five years, unless based on injuries to life, limb, health or freedom. These claims become time-barred after ten years, independent of the time of notification. Limitation period reductions do not apply to claims based on the Hotel’s intentional or grossly negligent violations of duties.

3  SERVICES, PRICES, PAYMENT, OFFSETTING

3.1 The Hotel must render the services which the Client booked and which the Hotel confirmed.

3.2 The Client must pay the Hotel's contractual/valid prices for these and other services which they use. This also applies any services and advance payments of the Hotel to third parties requested by the Client, particularly for claims from copyrights collecting societies. Contractual prices include valid value-added tax.

3.3 Hotel invoices showing no due date must be fully paid within ten (10) days from receiving the invoice. The Hotel may request the Client at any time to immediately effect any outstanding payments. In the event of arrears, the Hotel may request legal default interest of currently 9% and/or, for legal transactions with consumers, of 5% above the base lending rate; the Hotel may also produce evidence showing additional damage.

3.4 Upon contract conclusion, the Hotel may request reasonable advance payments or collaterals from the Client, such as credit card guarantees, partial payments or similar. The amount and time of advance payments may be contractually agreed upon in text form.

3.5 In certain cases, such as the Client being in arrears or the scope being extended, the Hotel may, also following contract conclusion until the time of the event, request advance payments or collaterals in terms of sec. 4 above or increase contractual advance payments or collaterals up to the full contract price.

3.6 The Client has a right to offset the Hotel’s claims only against their undisputed or legally effective claims.

4  WITHDRAWAL BY THE CLIENT (CANCELLATION)

4.1 The Client’s withdrawal from contracts concluded with the Hotel requires the Hotel’s consent in text form. If this is not given, the Client must pay the contractual rent and services requested from third parties even if they do not use such services and if the rooms cannot be rented otherwise.

4.2 If the Hotel and the Client in text form agreed upon a deadline for free withdrawal from the contract, the Client may withdraw until that moment without establishing any payment/compensation claims for the Hotel. The Client’s right to withdrawal lapses if they fail to exercise this right during the contractual deadline in text form.

4.3 If the Client withdraws from the contract 6-4 weeks prior to the event, the Hotel may charge, in addition to the contractual rent, 35% of their loss of earnings from meals or 70% thereof if the Client withdraws even later.

4.5 DTurnover from meals is calculated as follows: contract menu price x number of participants. If menu prices had not yet been agreed upon, the cheapest three-course menu on offer at that time is taken as a basis.

4.6 If the Parties agreed upon conference lump sums per participant, the Hotel may, if the Client withdraws 6-4 weeks prior to the event, charge 60% or, if they withdraw even later, 85% of the total of conference lump sums x contractual number of participants.

4.7 The deduction of saved expenses is considered under para. 3 to 5. The Client may produce evidence showing that the above claim was established not at all or not to the requested amount.

 5  WITHDRAWAL BY THE HOTEL

5.1 If it was agreed in text form that the Client may freely withdraw from the contract within a given period, the Hotel may, during that period, withdraw from the contract if they receive event room bookings from other clients and if the Client, following a query from the Hotel, fails to waive their right to withdrawal.

5.2 If the Client fails to provide advance payments or collaterals agreed or requested in terms of sec. 3 para. 4 and/or 5 above after a reasonable grace period granted by the Hotel, the Hotel may also withdraw from the contract.

5.3 The Hotel may withdraw from the contract for legitimate reasons in the following cases:
- force majeure events or other circumstances beyond the Hotel’s control making contract fulfilment impossible;
- events or rooms being booked by providing misleading or false information which is significant, such as the Client's identity or the purpose of the event;
- the Hotel having reason to believe that the event impacts on smooth business operations, the safety and the Hotel’s reputation without this being within the Hotel’s control;
- the purpose and/or the reason of the event being illegal; or
- a violation of sec. 1 para. 2 above.

5.4 Legitimate contract withdrawal by the Hotel does not establish any claims for damages for the Client.

6  CHANGES TO THE NUMBER OF PARTICIPANTS/TIME OF THE EVENT

6.1 Changes to the number of participants must be communicated to the Hotel not later than five (5) working days prior to the event and they require the Hotel’s consent in text form.

6.2 In the event of upwards deviations, the actual number of participants will be charged.

6.3 If the number of participants deviates by more than 10%, the Hotel may establish new prices and change confirmed rooms, unless this is not acceptable for the Client.

6.4 If the beginning and end of the event undergo any changes and if the Hotel agrees to this, the Hotel may reasonably charge such extra services, unless the Hotel is responsible for such changes.

7  BRINGING PRIVATE FOOD AND BEVERAGES

The Client is generally prohibited from bringing private food and beverages to the events; exceptions require the Hotel’s consent in text form. In these cases, the Hotel will charge an amount to cover overhead costs.

8  TECHNICAL SYSTEMS AND CONNECTIONS

8.1 If the Hotel, at the Client’s request, procures technical and other systems from third parties, they act in the name, on behalf and on account of the Client.
The Client is liable for carefully treatment and ordinary return and they hold the Hotel harmless against third-party claims resulting from providing these systems.

8.2 The use of the Client’s own electric equipment and connection to the Hotel's grid require the latter’s consent in text form. Costs resulting from disruptions of or damage to the Hotel’s technical systems due to such equipment being used must be borne by the Client, unless the Hotel is liable for this. The Hotel may charge lump-sum electricity costs for using the equipment.

8.3 Subject to the Hotel’s consent, the Client may use their own telephone, fax and data transmission equipment for which the Hotel may request connection charges.

8.4 If the connection of the Client’s equipment results in Hotel equipment not being used, the Hotel may charge non-use compensation.

8.5 Any disruptions with technical or other systems provided by the Hotel will be immediately removed, if possible. Payments may not be withheld or reduced to the extent the Hotel is not responsible for these disruptions.

9  LOSS OF OR DAMAGE TO OBJECTS BROUGHT ALONG

9.1 Exhibits or any other, including personal, objects which the Client brings along will be at the event rooms and/or the hotel property at the Client’s risk. The Hotel does not assume liability for any loss, destruction or damage, not even for any property damage, except for cases of gross negligence or intention of the Hotel. This does not include damage resulting from injuries to life, limb or health. Cases where the storage is a typical contract duty considering the individual circumstances are also excluded from the exclusion of liability.

9.2 Brought decoration materials must fulfil fire protection requirements in relation to which the Hotel may request authority evidence to be produced. If the Client fails to do so, the Hotel may remove the Client’s materials at the Client’s expense. Due to possible damage, setting up and attaching objects must be previously agreed upon with the Hotel.

9.3 Any exhibits and other objects which the Client brings along must be immediately removed after the event. Should the Client fail to do so, the Hotel may remove and store such objects at the Client’s expense. If the objects remain at the event room, the Hotel may charge reasonable usage fees for as long as they are not removed. The Client may produce evidence showing that the above claim was established not at all or not to the requested amount.

10 THE CLIENT’S LIABILITY FOR DAMAGE

10.1 To the extent the Client is an entrepreneur, they are liable for damage to the building or the fixtures which they themselves, event participants/visitors, employees or other third parties related to them cause.

10.2 The Hotel may request the Client to provide reasonable collaterals (such as insurance contracts, security deposits and suretyships).

11  FINAL PROVISIONS

11.1 Amendments of and supplements to the contract, contract acceptance and these General Terms and Conditions must be made in text form; unilateral amendments and supplements by the Client are invalid.

11.2 The place of fulfilment and payment is the Hotel’s registered office.

11.3 The exclusive venue – also for cheque and draft disputes – concerning commercial transactions is the Hotel’s registered office. Should the Client fulfil the requirements of sec. 38 para. 2 of the German Code of Civil Procedure (ZPO [Zivilprozessordnung]) and have no venue in Germany, the Hotel’s registered office is the venue.

11.4 German law applies; the CISG and international private law provisions are hereby excluded.

11.5 If individual provisions of these General Terms and Conditions for Events are or become ineffective or void, this does not affect the validity of the remaining provisions; the legal provisions apply to any other matter.

Last update: July 2017

Hotel Event Contract General Terms and Conditions

Hotel Event Contract General Terms and Conditions

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Hotel mit Stil

Wir waren nur eine Nacht da, aber alles wie erwartet und besser. Preise hoch, aber Qualität super. Tolle Zimmer, Betten spitze, toller Barkeeper. Essen auch sehr gut. Frühstück ist okay. Niveauvoller Zwischenstopp auf unserer Route nach Italien - jederzeit wieder.

Bindigkeit
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Top stylische Zimmer, sehr sauber, Weltklasse Service, einfach gerne wieder. Vielen Dank für die schönen Stunden in eurem Hause.

Michael Hartmann
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Bis jetzt das schönste Hotel in Stuttgart

Stuggitown
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Sofort wieder !

Alles toll - Frühstück -Ambiente - Drinks - das ganze Team ist so Service orientiert - kenne kein Hotel, dass Gästen soviel Aufmerksamkeit durch Freundlichkeit bietet - ich fühle mich dort sehr wohl!

Gabriele
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Schöner Kurzurlaub

Im Waldhotel kann man richtig entspannen. Der Fitness und Saunabereich ist hervorragend! Das Personal ist sehr engagiert und ließt jeden Wunsch von den Lippen ab.

Torsten
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Super Hotel, Perfekte ruhige und doch Zentrale Lage, sehr nettes Personal. Ein sehr leckeres Frühstücksbuffet mit allem drum und dran:). Der kleine aber sehr feine und gemütliche Spa, lädt zum Entspannen ein.

Dominik Hans
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Top - eigentlich 5 Sterne

Das Hotel hat nicht nur einen super Service, sondern auch tolle Zimmer mit sehr guten Betten. Das Frühstück war hervorragend und man hatte auch eine sehr entspannte Ruhe. Die Rezeption war äußerst angenehm und die Konferenz Räume unten sind für Geschäftskunden auch zu empfehlen.

ThePeter1
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Ruhiges Hotel - Stadtzentrum schnell erreichbar

Dieses Hotel gibt es schon lange. Es ist bestens in Schuss, alles modern und sauber. Es besticht durch die ruhige Lage im Grünen. Die 4 Sterne Superior sind gerechtfertigt. Ich kann mir kaum vorstellen, das Gäste in diesem Hotel im Rahmen eines Stadtbesuches unzufrieden sein werden.

Tobias T
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